Refund and Return Policy

Last Updated: 29-11-2024

At PickToHit ("we," "our," "us"), we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied with your order, we are here to assist you with returns and refunds in accordance with our Refund and Return Policy outlined below.

1. Returns

We accept returns for items that meet the following conditions:

• Eligibility: Items must be returned within 7 days of delivery.
• Condition: The item must be unused, in its original packaging, and in resellable condition.
• Non-Returnable Items: The following items are non-returnable:
  • Customized or personalized products
  • Gift cards
  • Downloadable digital products
  • Products marked as "final sale"
  • Underwear, swimwear, or other intimate products for hygiene reasons

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at picktohit@gmail.com within 7 days of receiving your order. Please include the following information:
  • Your order number
  • Product(s) you wish to return
  • Reason for return
  • Photos of the item(s) (if applicable)
• Return Authorization: Our team will review your request and send you a Return Authorization along with the return shipping instructions.
• Return Shipping: You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the item is accepted, we will issue a refund to your original payment method. Refunds typically take 4 -7 business days to process. Please note:

• Refunds for Returned Items: We will refund the purchase price of the item(s) minus any original shipping charges.
• Refund Timing: Your refund will be processed once we confirm that the returned item(s) meet the requirements outlined in our policy. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over [$X], as we cannot guarantee that we will receive your returned item.

5. Changes to this Policy

We reserve the right to update or change this Refund and Return Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns about this Refund and Return Policy or need assistance with a return or refund, please contact our customer service team at:

• Email: picktohit@gmail.com
• Phone: +91 9360374831
• Address: 13K New Chetti Street, Mannachanallur, Trichy, Tamil Nadu - 621005